Frequently Asked Questions

We like to hand craft a phenomenal and high-quality products, that keep providing for times to come.
We love clients who appreciate the value of our work, and who are willing to invest in themselves.

More about Freelance by KP

How many people work at Freelance by KP?

Believe it or not, Freelance by KP is powered by one person: Kolton Prymula. Though, for more rigorous projects, we love to partner with other experienced freelancers, to provide you with top-notch quality, in a decent time frame.

Where are you based out of?

We're based along the gorgeous Scenic Highway 30A in Santa Rosa Beach, Florida.

What's some of your most noteworthy experience?

We've actually been making websites, innovating procedures, and crafting software for all kinds of demographics for about 10 years. From making software for school systems, to making online eCommerce stores, we've done quite a bit. To read more about KP personally, you can check out his online professional portfolio here.

Our services

What's the difference between a subscription and an independent plan?

When coming up with Freelance by KP, we wanted to break our company up into two entities: the market that needs a website and just wants help getting it started, and the market that needs a weebsite but they don't want to go through the trouble of having someone to keep it updated. For independent plans, ideally we hand craft your website, incorporate all of the ideas that you express interest in having, and then we pass the keys off to you. For subscription plans, we hand craft your website but we keep it maintained, secure, and updated with all of the content that you need revised, when you need it revised. Being a member of the subscription plan does have some additional benefits that are not offered to independent plans.

How long does it take for the final product?

Much like human beings, no two websites are the same. Ordering a package that requires smaller details or not as much content is obviously going to be closer to being "complete" sooner than later. Though, we do abide by the "quality over quantity" policy.

Return policy

Unfortunately since all of our websites and developed soluctions are hand crafted and require plentiful time, all forms of payment towards services and addons are final. If you are unhappy with your work, we are more than willing to work closely with you in finding a resolution.

Customer Hub

I submitted an order but it says it's "Pending Setup." What does that mean?

Oh, that's actually a great thing! That means that your payment was receieved and you're just waiting on us to reach out to you to start crafting your website. During this time, it'd be wise to submit as many details and ideas about your website, so we can be as efficient as possible.

I'm trying to place a subscription order but it's asking me to pay for it all at once.

The way our system operates, we are unable to offer monthly billing, unless your "subscribe" to the monthly billing plan. Paying for it for 3 months, 6 months, or 12 months, will avoid a monthly transaction on your credit card statement.

What if I stop paying for my subscription?

Well, that would kind of be unfortunate. In the event that that did occur, we would attempt to reach out to you in as many forms as we could, to understand if this was a mistake or intentionally. If we were unable to get feedback from you, an email stating your services with Freelance by KP have been terminated. At that point, your website would remain in our possession and would not be operational for your website traffic.

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